Belle Air Mansion and Inn

We went to Belle Air Mansion for their cocktail-making class as a group-building event. The class was led by Levi & he was amazing. We had a blast spending time on the property & look forward to our next class.

1 Star — Extremely Disappointing Experience and Unprofessional Management We booked two nights at Belle Air Mansion for $450 per night and were genuinely surprised by our experience given the generally positive reviews. First, the photos are misleading. The mansion sits along a major highway with considerable traffic noise, and the property was much louder and rowdier than expected. It also operates more like a remotely managed Airbnb than the hotel or bed-and-breakfast experience it’s marketed as. Our room (Onyx) had an extremely hard mattress that prevented either of us from sleeping, and the hot water took an unusually long time to work. We contacted management overnight by text and email requesting assistance or an alternative, but received no response. We ultimately left in the middle of the night and paid for another hotel. The biggest disappointment, however, was the owner’s complete lack of professionalism. When we spoke with Lewis the following afternoon, he was argumentative and dismissive, suggesting we should have slept on the twin daybed because it was softer. He repeatedly referenced owning multiple businesses and knowing how to run a business before abruptly hanging up on us while we were trying to resolve the situation. We returned to reconsider staying the second night, only to find a loud bridal party occupying the area leading to our room, making access uncomfortable with guests dressing nearby. Our bed had also been completely stripped with no bedding available. Despite everything, Lewis refused to refund either night, only suggesting a possible refund for the second night if he could rent it to someone else. We understand that mattress comfort is subjective and don’t expect perfection. However, at $450 per night, we certainly expected reasonable accommodations and professional hospitality. What disappointed us most wasn’t the uncomfortable stay or additional expense, but how poorly the owner handled our concerns. Given the positive reviews, we truly expected better and unfortunately cannot recommend this property.